Privacy Policy

This Privacy Policy explains how Pet Loans collects, uses, shares, and protects personal information when you visit our website, submit a request through our forms, or otherwise interact with our online services. Please read this policy carefully so you understand what happens to the information you provide.

Pet Loans operates an online service that connects consumers with third-party lenders, lending partners, and service providers. We are not a lender, and we do not make credit decisions or set the terms of any agreement you may enter into with a third party.

By using this website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use the website or submit information through it.

INFORMATION WE COLLECT

We collect information in three ways: information you give us directly, information collected automatically when you use the website, and information we receive from third parties.

Information You Provide Directly

When you complete a form, create an account, subscribe to updates, or contact our support team, you may be asked to provide information such as:

• Full name, date of birth, and contact details, including email address, phone number, and mailing address
• Government-issued identification numbers where required for identity verification
• Employment status, income details, and employer information
• Banking or account details needed to process a request
• Information you include in messages, support tickets, or survey responses

Information Collected Automatically

When you browse the website, our systems and analytics tools may automatically record technical details, including:

• IP address, approximate general region derived from that address, and internet service provider
• Browser type, operating system, device type, and screen settings
• Pages viewed, time spent on each page, links clicked, and referring website
• Date and time of your visit and other standard server log data

Information From Third Parties

We may receive information about you from marketing partners, referral websites, verification services, consumer reporting agencies, and publicly available sources. This information is used to verify the details you submit, reduce fraud, and improve the accuracy of the services we provide.

HOW WE USE THE INFORMATION

We use the information we collect for legitimate business purposes connected to operating and improving our service. Specifically, we may use your information to:

• Process and route requests you submit through the website
• Connect you with third-party providers that may be able to assist you
• Verify your identity and confirm the accuracy of information you supply
• Detect, investigate, and help prevent fraud, abuse, and other unlawful activity
• Respond to your questions, requests, and customer support inquiries
• Send administrative messages, service notices, and updates about this policy
• Send marketing or promotional messages where you have not opted out
• Analyze website performance, measure traffic, and improve site functionality
• Meet recordkeeping, reporting, and other obligations under applicable laws

We do not use the information you provide to make lending or approval decisions. Any decision regarding your request is made independently by the third party that reviews it.

SHARING OF INFORMATION WITH THIRD PARTIES

The core purpose of our service is to connect consumers with third parties. When you submit a request, you authorize us to share the information you provide with participating providers and their affiliates so they can review it.

We may share personal information with the following categories of recipients:

• Participating providers and lending partners who may review your request and contact you directly
• Marketing and advertising partners who help us promote our services or present relevant offers
• Service providers and vendors that support hosting, analytics, identity verification, communications, and customer support
• Consumer reporting agencies and verification services used to confirm the information submitted
• Professional advisors such as auditors, accountants, and legal counsel
• Successors in interest in connection with a merger, acquisition, financing, reorganization, or sale of assets
• Government agencies, courts, and law enforcement when required by applicable law, subpoena, or valid legal process, or to protect our rights, users, or the public

Once your information is shared with a third party, that party handles it under its own privacy policy and practices. We do not control how those organizations use, store, or disclose the information they receive, and we encourage you to review their policies before continuing.

Third parties may contact you by phone, text message, email, or automated dialing systems, including at any number you provide, even if that number appears on a do-not-call registry. You can ask any organization to stop contacting you by following the instructions it provides.

We may also share aggregated or de-identified information that does not reasonably identify you. This information may be used for research, reporting, analytics, and business development.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies, including pixels, web beacons, tags, local storage, and session identifiers, to operate the website and understand how visitors use it.

• Essential cookies keep the website functional, maintain your session, and support security features
• Preference cookies remember settings and choices so you do not need to re-enter them
• Analytics cookies measure traffic, page performance, and general usage patterns
• Advertising cookies help us and our partners measure campaign performance and display relevant content on this and other websites

Most browsers let you block or delete cookies through their settings menu. You can also opt out of many interest-based advertising cookies through industry opt-out tools offered by advertising associations. Disabling cookies may cause parts of the website to load incorrectly or stop working.

Some browsers send a “Do Not Track” signal. Because no common industry standard for responding to these signals has been adopted, our website does not currently change its behavior when it receives one.

DATA SECURITY

We maintain administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, and alteration. These measures include encrypted data transmission, restricted internal access, secure storage practices, and periodic reviews of our systems.

No method of transmitting or storing information over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security, and you submit information at your own risk.

You also play a role in protecting your information. Keep account credentials confidential, use strong passwords, avoid sharing sensitive details over unsecured connections, and contact us promptly if you believe your information has been compromised.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, resolve disputes, enforce our agreements, and satisfy recordkeeping obligations under applicable laws.

USER RIGHTS AND DATA CONTROL

Depending on where you live, applicable privacy laws may give you certain rights regarding the personal information we hold about you. These rights may include the ability to:

• Request confirmation of whether we process personal information about you
• Request a copy of the personal information we hold
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete personal information, subject to legal exceptions
• Opt out of marketing communications at any time
• Opt out of the sale or sharing of personal information where that right applies
• Limit the use of certain categories of sensitive information
• Ask not to be treated differently for exercising a privacy right

To exercise a right, contact us using the details in the Contact Information section below. We may need to verify your identity before responding, and we may ask for additional information for that purpose. An authorized agent may submit a request on your behalf with proof of authorization.

We respond to verified requests within the timeframes set by applicable privacy laws. Some requests may be limited or denied where the law permits, for example when the information is needed to complete a transaction, prevent fraud, or comply with a legal obligation.

You can unsubscribe from marketing emails by using the unsubscribe link in any message. Requests to stop contact from a third party must be made to that organization directly, since we do not control its communications.

LINKS TO OTHER WEBSITES

Our website may contain links, banners, or redirects to websites operated by third parties. These links are provided for convenience and do not indicate that we endorse or have reviewed the content of those websites.

This Privacy Policy applies only to information collected through our website. Once you follow a link to another website, that website’s own privacy policy and terms govern how your information is handled. We are not responsible for the content, security practices, or data handling of any external site.

We recommend reading the privacy policy of every website you visit before submitting personal information.

CHILDREN’S PRIVACY

Our website and services are intended for adults only. We do not knowingly collect personal information from children, and our services are not directed to anyone under the age of majority in their place of residence.

If we learn that we have collected personal information from a child, we will delete that information from our records as promptly as reasonably possible. Parents or guardians who believe a child has submitted information through our website should contact us using the details below.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, business operations, or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of this page.

If we make material changes to how we handle personal information, we may provide additional notice through the website or by other reasonable means. Continued use of the website after an update takes effect means you accept the revised policy.

We encourage you to review this page periodically so you stay informed about how your information is handled.

CONTACT INFORMATION

If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to report a concern about how your information is handled, you can reach us using the details below.

Pet Loans

Email: [email protected]

Please include enough detail in your message for us to identify your records and respond accurately. We aim to acknowledge privacy inquiries within a reasonable period and to resolve them within the timeframes required by applicable privacy laws.